Supervisory Social Services Assistant

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-08. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirement (IOR): The IOR is a basic requirement that must be met by every applicant in order to qualify for entry into this occupational series and is something that cannot be waived. Your education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. To qualify for this occupational series, you must possess one of the following: Group leader in community or residential recreation or training programs; Counselor in a youth summer camp; Instructor in a training program for the development of job skills; Work that demonstrated the ability to be responsible for and to lead and train members of a job crew; Group activities leader in the Armed Services; Unit leader-monitor-proctor for a dormitory group in a boarding school or other residential facility; Aid or assistant to professional or specialist staff in such fields as personnel (private or government), employment guidance in a vocational or academic institution, social service, or manpower development; Aid or assistant to professional or associate staff engaged in work of a social services nature in private, public welfare, government program, or community organizations, or in voluntary activities; Aid or assistant to professional or specialist staff working with individuals who are addicted to or abuse alcohol and/or drugs. GS-09 Supervisory Social Services Assistant: For this position, you may qualify based on your experience and/or education described below: Specialized Experience: For this position, you may qualify based on your experience and/or education described below: You must have one year of specialized experience equivalent to at least the next lower grade (GS-08) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet at least 4 of the 7 following specialized experience requirements: Skill in applying regulations and procedures as it relates to mental health and suicide prevention. Ability to develop, review, implement, evaluate and modify training using various modes of delivery. Methods include silent monitoring of staff for consistency, accuracy, reliability, 6 feedback, and performance; classroom instruction; online learning resources; briefings, presentations, training aids, documents, and other related training materials. Ability to design, evaluate, and modify training plans and objectives that meet the technical needs of staff, supervisors, and the organization. Knowledge of CAPRI, Outlook, PKI, Excel, and other computer software programs to develop and provide SSA training; Knowledge of procedural assignments to include familiarity with clinical settings, skill with computers, data entry, internet searches, written communication, and skill in organizing and maintaining records and record summaries to extract and analyze data to prepare management reports. Provides staff training and directions/guidance on the monitoring processes. Assigns work to subordinate employees based on organizational priorities and consideration of difficulty and requirements of assignments such that the experience, training, and abilities of staff are utilized effectively to meet organization and customer needs; OR Education: Applicants may substitute education for the required experience. Applicants must possess a Master's Degree or have successfully completed two years of graduate-level education leading to a Master's Degree or equivalent graduate degree that is directly related to the work of this position that demonstrates my ability to perform the duties of this position. This education must have been obtained in an accredited college or university. One year of graduate study is usually considered to be 18 semester hours unless otherwise indicated by the school attended. OR Combination: Applicants may possess an equivalent combination of specialized experience and graduate education with courses directly related to the work of this position that demonstrates your ability to perform the duties of this position. (e.g., 6 months of specialized experience and 27 semester hours of graduate education).. You will be rated on the following Competencies for this position: Leadership Strategic Thinking Technical Competence Administration and Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. There may be some walking, standing, bending, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. The employee will serve as the Supervisory Social Services Assistant, located in the Quality, Training, and Risk Management Department Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Major duties include but are not limited to: Meets regularly with direct reports and program staff to understand and meet changing customer requirements and to establish priorities. Serves as an advocate for the silent monitoring team with the supervisor and other VCL leadership. Identifies team requirements and initiates requests for additional resources including personnel, overtime, equipment, supplies, and space to ensure success in meeting team goals and objectives. Plans and assigns work in a manner that promotes a smooth flow and even distribution of workload with subordinates. Sets and adjusts short-term priorities and prepares work schedules. Assigns work to subordinate employees based on organizational priorities and consideration of difficulty and requirements of assignments such that the experience, training, and abilities of staff are utilized effectively to meet organization and customer needs. Balances workload and provides advice, guidance, and direction on a range of silent monitoring, training, and administrative issues. Sets priorities and deadlines for work assignments and special projects assigned to team. Recommends or approves personnel actions. Effects minor disciplinary measures, such as warnings and reprimands, recommending action in more serious cases. Determines and implements methods to improve quality and quantity of work efforts. Plans, organizes, and directs the activities of the silent monitoring office, ensuring that monitoring and training provided by subordinates complies with legal and regulatory requirements and meets customer needs. Provides staff training and directions/guidance on the monitoring processes. Serves as a coach and mentor to staff supervised as well as to other SSAs in the organization. May perform silent monitoring to SSAs or observe staff providing those services. Serves as the SME in the creation, evaluation, modification, and oversight of SSA training. Develops and revises classes, briefings, lesson plans, methods of instruction, training-aid materials and multimedia instructional materials using Microsoft Power Point, Word, and Excel. Reviews and analyzes new information and incorporates into existing training material. Maintains complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities. Develops, organizes, and conducts training needs assessments for SSAs obtaining information from staff supervised, and direct or indirect feedback from SSAs and VCL supervisors and managers. Analyzes results of needs assessments, information provided by subordinate staff and conducted monitoring sessions, performance evaluations and other feedback mechanisms, as well as information provided by supervisors and other VCL trainers to document SSA performance concerns, deficiencies, and other challenges. Develops goals and objectives that integrate VCL and silent monitoring objectives. Establishes or recommends new or changes to policies and procedures for accomplishment of silent monitoring objectives. Coordinates plans and schedules with other organization managers and customers as appropriate. Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points. Follows-up to ensure complete and quality resolution of discrepancies. Assesses and revises policies and procedures as needed to find ways to improve quality, timeliness, and efficiency of work. Serves as a point of contact for operational technical concerns. Performs other related duties as assigned. Work Schedule: Tour of Duty is typically Administrative Hours. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Position Description/PD# Supervisory Social Services Assistant/PD985290 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position