Help Desk & End User Support

Provide full administration and end-user support, including troubleshooting, configuration, escalation management, and resolution for common City software and business applications (both PC and Apple environments). Own end-to-end resolution of usage issues or errors impacting productivity software (e.g., MS Office 365) and all City-specific programs (e.g., finance, permitting, code enforcement, GIS, document management systems, etc.), including escalation to appropriate vendor help desks and fo…