IT Helpdesk Support Technician

ABOUT THE ROLE The IT Helpdesk Support Technician will provide support and guidance to users experiencing technical issues relating to phone and computer hardware, software, and peripherals. RESPONSABILITIES Provides technical support and guidance to resolve users' computer hardware and software problems, communicating with users via phone, chat, email, and/or a support ticketing system. Applies knowledge of computer software and hardware to assist users in resolving problems. Installs or assis…