Supervisory Health System Specialist (Group Practice Manager)- Clinical Resource Hub HSA 5.1 and 5.4

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: GS-12 Individual Occupational Requirement (IOR): The 0671 series requires specific education or experience to be met in order to be appointed into a position of this series. Examples of the Individual Occupational Requirement Experiences as set by the Office of Personnel Management (OPM) for this occupation and grade level, GS-12 may include: Undergraduate and Graduate Education in a Major study of hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. Transcripts required. OR Experience of progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement Specialized Experience: GS-12 grade level: In addition to the individual occupational requirement above, you must have one year of specialized experience (equivalent to the GS-11 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Experience with Telehealth Management Platform (TMP), CPRS, Federal EHR (Cerner), ISS, CTM+, and expertise with Microsoft suite including excel and interpreting data. Developing, refining, implementing, and evaluating a comprehensive strategic plan for telehealth programming; Tracking and disseminating, outcome measures, including clinical data, and patient and staff satisfaction measures; Providing direct supervision for staff, planning the work to be accomplished by subordinates, setting, and adjusting short-term priorities and preparing schedules for completion of the work; Providing oversight and guidance to assure that all technologies selected for use in telehealth programs comply with the requirements of the Health Information Portability and Accountability Act (HIPAA) and other relevant directives and guidance; Designing studies, training programs and organizational strategies related to improving access and efficiency of clinical and administrative programs. NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year starting and ending dates AND hours worked per week. There is no educational substitution for the GS-12 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Experience with Telehealth Management Platform (TMP), CPRS, Federal EHR (Cerner), ISS, CTM+, and expertise with Microsoft suite, including Excel, and interpreting data is preferred. The primary purpose of the Group Practice Manager (GPM) is to provide oversight, recommendations, and administrative data management of CRH services. The GPM measures and assesses clinical business activities with an emphasis on improving clinical product line performance. S/he supervises a team of five employees.

• Veteran Experience Responsibilities - Central to the GPM's purpose of ensuring an exceptional Veteran patient experience is the development, standardization, implementation, and sustainment of key operational/business processes, including scheduling practices, to ensure efficient and effective management of the clinic. The GPM will identify and recommend improvements to optimize clinic management processes, access strategies, and receive buy-in through an in-depth analysis of in-house and non-VA provided care. Programmatic Oversight - Lead local program planning and execution for VHA-approved program of clinic practice management at the assigned campus and CBOC level. Build local program to implement all national guidance. The GPM is responsible for primary care, mental health, specialty care, ambulatory surgery and all other ambulatory clinics oversight and integration into an efficient Clinic Practice Management model at the VISN 5 CRH (HSA 5.1 and 5.4). The GPM is responsible for supporting high quality, accessible, cost-effective health care services. The GPM is also responsible for ensuring a high-quality patient experience for the Veteran, by acting on feedback from the Veteran, his or her family and/or significant others, CRH employees, VISN and VAMC employees. In addition, the GPM works with the CRH Associate Director of Operations and CRH Leadership to develop strategic plans for the CRH and assigned facilities as it relates to access to care. Work with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Collect and analyze trended data sets to assist in the allocation of resources. Identify causal interrelationships between the various aspects of ambulatory care and its impact on clinical operations to achieve and sustain quality, safe, efficient, and effective ambulatory care. Work independently with CRH leadership and personnel at the various VAMCs, CBOCs, and other facilities to implement national and VISN standards, and address administrative process/system issues and other areas of concern. Work with Operations teams: Scheduling, Technology, Training and Program Support Teams to oversee services as they relate to clinic activities. Reviews and develops input and recommendations. Ensures record management guidelines are adhered to in the clinic setting. Recommends and coordinates with the VISN CRH (HSA 5.1 and 5.4) leadership and covered health care systems on CRH services improvements with data-driven metrics including access to care, coding practices, utilization, clinic profile management. Work Schedule: M-F 0800-1630 PST Remote: Yes Position Description Title/PD#: Supervisory Health System Specialist (Group Practice Manager)- Clinical Resource Hub HSA 5.1 and 5.4/PD104090 VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.