Supervisory Legal Administrative Specialist (Coach)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:06/03/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and as described below: GS-12 Grade Level: Specialized Experience: Specialized experience is defined as (1) experience counseling Veterans, their dependents, and their representatives, both orally and in writing, regarding benefits available through the Department of Veterans Affairs, state, federal and local benefit programs concerned with veterans; and (2) experience serving as a team or project lead to accomplish project goals. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work requires some physical effort, such as standing, walking, bending, or sitting. There are no special physical demands. The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, claim folders, and files from one desk to another or for returning to storage. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. This announcement is being limited to the first 100 applications received. The announcement will close either on the published closing date at 11:59pm (EST) or on the day when the number of applications reaches 100 at 11:59pm (EST), whichever comes first. Salary advertised in posting is based on the Rest of the United States pay table, visit OPM's salary website to view the salaries for your location: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/.

• The Legal Administrative Specialist Coach (LASC) serves as the supervisor for the Legal Administrative Specialists in the Fiduciary Call Center (FCC). The LASC is responsible for directing the day-to-day activities for their team and responsible for any customer who wishes to speak to a "supervisor" or any request to elevate the issue. LASC should also provide detailed information for short-term and long-term circumstances that might influence their choice between various Veteran benefits. Specific duties include: Responsible for ensuring that their team's quality and timeliness of service meets performance indicator goals. Performs monitoring on their employees and or others assigned by the FCCM as part of the VBA mandated local telephone quality reviews through monitoring program. Takes ownership of callbacks. Research issue(s) to include direct contact with Fiduciary Hub of jurisdiction if warranted, or in course of research with other Federal or state agencies as necessary. Follows-up with the veteran or caller on results of research. Mentors Legal Administrative Specialist (LAS) and Lead LAS on the technical aspects of the job in a manner which addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Provides training consistent with training needs. Works with lower-graded employees to ensure that tasks are completed with the deadline established by the FCCM. Provide advice and counsel to employees related to work and administrative matters. Affects disciplinary measures as appropriate to the authority delegated. Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division. Assures that subordinates are trained and fully comply with the provisions of all safety regulations. Hears and resolves complaints from employees engaging in ADR/mediation as needed. Responsible for keeping the FCCM informed of changes to programs and how those changes affect other programs administered by VA. The incumbent maintains liaison with officials of other government and non-government agencies such as Veterans Service Organization officials, to facilitate cooperative efforts/exchanges in programs benefiting Veterans. The incumbent ensures that training is given a high priority to assure that employees have the competencies required to provide the best service to their customers. This includes training to keep abreast of changes in technology, changes to VA rules and regulations and training in support of team development. The incumbent is responsible for ensuring that their team's quality and timeliness of service meets performance indicator goals. Performs monitoring on their employees and or others assigned by the FCCM as part of the VBA mandated local telephone quality reviews through monitoring program. Performs the administrative and personnel management functions relative to staff supervised. Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Develops work improvement plans for the team, recommending personnel actions as necessary. Promotion Potential: None. This is the full performance level of this position. Work Schedule: Full-time, Monday-Friday, 8am-6:30pm Compressed/Flexible: Not Available Telework: Available Virtual: Not applicable, this is a remote position. Position Description/PD#: Supervisory Legal Administrative Specialist (Coach); PD41280A