Supervisory Legal Administrative Specialist (Coach)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/20/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current/former Federal employees must also meet time-in-grade (TIG) requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. The grade may have been in any occupation, but must have been held in the Federal service. A Standard Form 50 (SF-50) that shows your TIG eligibility must be submitted with your application materials. Applicants must submit their most recent Notification of Personnel Action, SF-50: Official SF-50 that shows you held the grade (or higher) for the full performance level of the position you are applying for, or Official SF-50 that shows you held the next lower grade for at least one year for the position you are applying for. Multiple SF-50s may need to be submitted to show this. Examples of appropriate SF-50s to include which show TIG requirements have been met include: Within grade increases (WGI) at the highest grade held; or Promotions with an effective date that occurred more than one year from the closing date of the job opportunity announcement; or Most recent appointment NOTE: Do not submit Award or General Adjustment SF-50s, as they do not provide sufficient information and will not be accepted for the purpose of verifying TIG. SPECIALIZED EXPERIENCE REQUIREMENT: Applicants must have 52 weeks of specialized experience equivalent to the next lower grade GS-11. Specialized Experience is defined as experience counseling Veterans, their dependents, and their representatives, both orally and in writing, regarding the full array of benefits available through the Department of Veterans Affairs, as well as state, federal and local benefit programs concerned with veterans. Examples of specialized experience would typically include, but are not limited to: Preparing reports and maintaining records of work accomplishments and coordinating the preparation, presentation and communication of contact center information. Providing technical guidance and direction to subordinates and clerical staff assigned to, or in support of, the team on matters of policy and personnel management issues. Counseling employees regarding minor disciplinary matters and provides warnings and admonishments as appropriate. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. The Supervisory Legal Administrative Specialist (LAS) Coach is an integral part of the Philadelphia National Call Center (NCC). The incumbent plans and assigns work priorities for their team of 25 or less employees within the NCC and reports directly to the Philadelphia National Call Center Manager (NCCM). Working with the NCCM and other first line supervisors, the Supervisory LAS Coach supervises the overall operation of their team, recommending new ways of improving division efficiency.

• Specific duties include: Performs the administrative and personnel management functions relative to staff supervised. Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system. Observes workers' performance; demonstrates and conducts work performance critiques. Develops work improvement plans for the team, recommending personnel actions as necessary. Provides advice and counsel to employees related to work and administrative matters. Affects disciplinary measures as appropriate to the authority delegated. Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division. Assures that subordinates are trained and fully comply with the provisions of all safety regulations. Hears and resolves complaints from employees engaging in ADR/mediation as needed. Builds and manages the workforce based on organizational goals, budget considerations and staffing needs. Recruits, selects, appraises and rewards staff; acts to address performance problems. The incumbent ensures performance plans for all assigned employees are properly created and utilized. Utilizes the division's employee recognition and award program. Mentors team employees, addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Provides or arranges technical training necessary for the accomplishment of individual and team tasks. Resolves personnel complaints or disciplinary problems with assistance from NCCM and human resources technical experts. Responds to calls transferred to the supervisory escalation queue or the Public Contact Representative (PCR) needs assistance in providing a response. Resolves calls received at this level by either answering the call immediately or by taking responsibility for "call back." Inspires, motivates, and guides others toward goal accomplishment, coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Work Schedule: Full Time, Monday - Friday 9:00 AM - 5:30 PM Compressed/Flexible: Not Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Legal Administrative Specialist (Coach); PD38638A Financial Disclosure Report: Not Required Bargaining Unit: No Relocation/Recruitment Incentives: Not Authorized