Systems & Procedures Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify based on your experience and/or education as described below. (A transcript must be submitted with your application if you are basing all or part of your qualifications on education.) Specialized Experience for GS-7: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Specialized experience is defined as demonstrated experience researching basic pay and leave entitlements and providing advice, assistance, and solutions to customers.; OR Education for GS-7: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 1 full year of graduate level education or superior academic achievement; OR Combination of Education and Experience for GS-7: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a full 4-year course of study leading to a bachelor's degree. Specialized Experience for GS-9: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Specialized experience is defined as demonstrated experience responding to and resolving a wide range of complex pay and leave related inquiries; troubleshooting applications and network systems and recommending and implementing solutions.; OR Education for GS-9: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related; OR Combination of Education and Experience for GS-9: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. You will be rated on the following Competencies for this position: Communication Problem Solving Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is performed in a typical office / call center environment, an area of moderate noise and one that is well lit and air conditioned. The position involves permanent tours of duty involving day and evening tours. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications: (GS-7) researching basic pay and leave entitlements and providing advice, assistance, and solutions to customers. (GS-9) responding to and resolving a wide range of complex pay and leave related inquiries. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Local Commuting Area: The local commuting area (for CTAP consideration) for this position is defined as a radius of 50 miles from the designated duty station. This includes all locations that fall within a 50-mile driving distance from the established official worksite. This position is located within the VA Financial Services Center (FSC). FSC provides help desk support to VA employees and to VA payroll and HR offices. The help desk primarily handles issues and concerns for the VA Time and Attendance System (VATAS) and the Defense Civilian Pay System (DCPS). The incumbent will provide customer service, analyze payroll inquiries, and utilize a Customer Relations Management (CRM) system. Duty locations will be determined upon selection.

• Major Duties: Serves in a call center environment, working assigned tours of duty to support nationwide coverage of customer support operations Delivers technical customer support by researching and applying relevant policies, procedures, knowledge bases, and reference materials to resolve functional and technical incidents related to the agency's financial management systems and applications Functions as an analyst on major organizational projects, including, but not limited to the planning and deployment of new systems (e.g., VATAS), migration to upgraded systems (e.g., DCPS), and implementation of initiatives involving key financial applications (e.g., HR Smart) Responds to and resolves customer requests and technical issues related to information technology services, escalating issues as needed to ensure timely and effective resolution Exercises strong communication skills through delivering presentations, preparing and editing technical documentation and correspondence, and actively listening to accurately assess and address customer needs Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 8 am - 4:30 pm Compressed/Flexible: Not Authorized Remote: This is a remote position. Position Description/PD#: PD13240A and PD13239A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required